Shipping Policy

1. Shipping Overview

Outtacity offers shipping services for customers purchasing our collection of bags and everyday accessories, including Backpack Bags, Crossbody Bags, and Shoulder Bags. We aim to process orders promptly and provide customers with practical delivery information before and after checkout.

Orders are prepared for shipment after payment has been successfully authorized and the order information has been reviewed. Our standard handling time is approximately one business day. Once your package has been handed over to the shipping carrier, the estimated transit period is generally 2–6 business days.

Delivery estimates are provided for planning purposes and may vary depending on the destination, carrier operations, weather conditions, holidays, transportation delays, or circumstances outside our reasonable control.

2. Shipping Cost & Delivery Time

We keep our standard shipping structure straightforward. A flat shipping fee of $6.99 applies to eligible orders unless a different shipping arrangement is specifically displayed at checkout.

3. Order Processing & Handling Time

Outtacity's standard order handling time is 1 business day. During this period, we verify the order information, prepare the purchased items, package the order securely, and arrange the shipment with the appropriate carrier.

Business days are generally Monday through Friday, excluding applicable U.S. holidays. Orders placed after the daily processing cut-off may begin processing on the next business day.

Our order cut-off time is 5:00 PM EST, Monday through Friday. Orders received before the cut-off may be processed within the standard handling period. Orders placed after 5:00 PM EST, or during weekends and holidays, may be treated as received on the next applicable business day.

Although we work to prepare orders as efficiently as possible, occasional circumstances such as unusually high order volume, inventory verification, carrier scheduling, or operational interruptions may affect the actual dispatch date.

4. Shipping Timeline

The following timeline provides a clear overview of how an order moves through our fulfillment process.

5. Delivery Services & Tracking

Outtacity uses established delivery carriers to transport customer orders. Depending on the destination, package characteristics, service availability, and operational considerations, orders may be shipped through USPS, UPS, or FedEx.

Carrier selection may vary from one order to another. We select the available service that is appropriate for the shipment and destination. Customers do not necessarily need to select a specific carrier unless a carrier option is explicitly presented during checkout.

Tracking Information

When tracking information is available, it will be associated with your shipment after the order has been dispatched. Tracking information allows customers to monitor shipment progress and view carrier updates during transit.

Please allow some time for a carrier's tracking system to register the shipment after the package has been transferred to the carrier. It is normal for tracking information to take a short period of time to become active or for updates to appear intermittently while a package is moving between carrier facilities.

6. Shipping Address

Customers are responsible for providing complete and accurate shipping information during checkout. This includes the recipient's full name, street address, apartment or unit number when applicable, city, state, ZIP code, and any other information necessary for successful delivery.

Please carefully review your shipping address before submitting an order. An incorrect, incomplete, or outdated address may result in a delivery delay, returned package, additional carrier charges, or unsuccessful delivery.

If you notice an address error shortly after placing your order, contact Outtacity as soon as possible. We will make reasonable efforts to assist with an address correction before the order has been dispatched. However, we cannot guarantee that an address change will be possible once an order has entered the shipping process.

7. Delivery Delays

Our estimated transit time of 2–6 business days represents the typical carrier transit period and is not a guaranteed delivery date. Once a package has entered the carrier's network, delivery timing may be affected by circumstances beyond Outtacity's direct control.

Possible causes of delay may include severe weather, transportation disruptions, carrier network congestion, address-related issues, holiday volume, local delivery conditions, or other unexpected operational events.

If tracking information shows that your package is still moving through the carrier network, we recommend allowing additional time for the carrier to complete delivery. Carrier tracking information generally provides the most current information regarding a package once it has been dispatched.

If a shipment appears to have stopped updating for an extended period, please contact our support team with your order information so that we can review the situation and provide appropriate assistance.

8. Lost, Missing, or Undelivered Packages

If the carrier's tracking information indicates that a package has been delivered but you cannot locate it, please first check the delivery area around your property and any secure locations where the carrier may have placed the package. You may also wish to check with household members, neighbors, building management, or other individuals who may have accepted the package on your behalf.

If the package remains missing after these checks, contact the applicable carrier using the tracking information associated with the shipment. Carrier records can provide important details about the delivery scan and delivery location.

You may also contact Outtacity at support@outtacity.com. Please include your order number, shipping name, and tracking information so our team can review the order efficiently.

For packages that are genuinely lost in transit, Outtacity may work with the shipping carrier to investigate the shipment and determine the appropriate next steps.

9. Damaged Packages

We take care when preparing and packaging orders. However, packages may occasionally experience handling damage while moving through a carrier's transportation network.

If your package arrives visibly damaged, please inspect the contents as soon as reasonably possible. If the product inside is damaged or there is another issue with the shipment, contact Outtacity promptly at support@outtacity.com.

When contacting us about a damaged shipment, please provide your order number and clear photographs showing the condition of the outer packaging and the affected item. This information may help us evaluate the issue and determine the appropriate resolution.

10. Incorrect or Incomplete Shipping Information

Outtacity is not responsible for delivery problems caused by inaccurate information submitted by the customer. Examples include an incorrect street number, missing apartment or unit information, incorrect ZIP code, or an address that is no longer valid.

If an order is returned to us because the carrier could not complete delivery due to incorrect or incomplete information, please contact our support team. We will review the circumstances and determine the available options based on the order and shipment status.

Additional shipping costs may apply if a replacement shipment is required because the original delivery could not be completed due to information provided incorrectly at checkout.

11. Weekend & Holiday Orders

Outtacity processes orders according to business-day schedules. Our regular order handling operations follow Monday through Friday, excluding applicable holidays.

Orders placed during weekends or recognized holidays may begin processing on the next business day. Similarly, orders placed after the 5:00 PM EST Monday–Friday cut-off may be processed beginning on the following business day.

Carrier schedules may also differ during major U.S. holidays. Such schedules can affect the movement and delivery of packages even when an order has already been dispatched.

12. Order Changes Before Shipment

If you need to correct information or request a change to your order, contact us as soon as possible after placing the order. Our team will review whether the requested change can be completed before the order enters the fulfillment or shipping process.

Because orders may move into processing quickly, we cannot guarantee that changes or cancellations will always be possible. Once an order has been packaged or transferred to a carrier, changes may no longer be available through our fulfillment process.

For assistance with an order, please contact support@outtacity.com and include your order number.

13. Shipping Communication

Outtacity may provide order-related communication using the contact information supplied during checkout. Depending on the order status, customers may receive information concerning order confirmation, fulfillment, dispatch, or tracking.

Customers should make sure that their email address is entered correctly when placing an order and should check their inbox, spam folder, or promotional folder if they are expecting an order-related message.

Shipping updates may also depend on the information supplied by the carrier. Once a shipment has been transferred to USPS, UPS, or FedEx, carrier-generated tracking information may change as the package moves through different stages of transportation.

14. Delivery Address & Customer Responsibility

Customers are responsible for ensuring that the delivery address is accessible and capable of receiving packages. If special delivery instructions are required, customers should use any available carrier delivery options when supported by the selected carrier.

Outtacity cannot control the specific placement of a package once it has been handed over to the carrier. Delivery decisions such as where a package is placed, whether a signature is required, or whether a package is left in a designated location may depend on carrier procedures and local delivery conditions.

15. Shipping Support

Our customer support team is available to assist with shipping-related questions, order status concerns, tracking issues, and other delivery questions.

16. Contact Us About Your Shipment

If you have questions about your shipping status, delivery timeline, tracking information, or another order-related concern, please contact Outtacity using the information below. To help us respond efficiently, include your order number and the email address used when placing the order.

We are committed to providing clear information and practical assistance throughout the delivery process. While carrier transit times may vary, our goal is to ensure that each order is handled carefully and that customers have access to the information they need to follow their shipment.