Cancel/Change Order

1. Order Cancellation Requests

If you decide that you no longer want an order, please contact Outtacity immediately after completing your purchase. We will review the order status and determine whether cancellation is still possible.

A cancellation request can generally be considered when the order has not yet entered the fulfillment or shipping process. Once an order has been processed, packed, or handed to a delivery carrier, cancellation may no longer be available.

2. When to Request a Cancellation

Because orders may move into processing shortly after purchase, we recommend contacting us as soon as you realize that cancellation is necessary. The earlier we receive your request, the greater the opportunity we have to stop the order before fulfillment begins.

3. How to Request an Order Cancellation

To request cancellation, contact our support team and provide enough information for us to identify the purchase. Including complete order information helps us review your request without unnecessary delays.

1. Contact Outtacity through the support email address as soon as possible after placing your order.
2. Provide your order number and the name used when the order was placed.
3. Clearly state that you want to cancel the order and, when appropriate, explain which item or items should be canceled.
4. Our team will check the current order and fulfillment status.
5. We will confirm whether the cancellation can be completed.

4. Changing an Order

If you entered incorrect information or need to modify your purchase, contact us as quickly as possible. Depending on the status of the order, we may be able to assist with certain changes.

Possible order changes may include correcting a shipping address, changing an item, adjusting a quantity, or addressing another order detail before fulfillment. However, changes cannot be guaranteed once the order has entered processing or shipment.

5. Shipping Address Changes

Please carefully review your shipping information before completing checkout. If you discover that an address is incorrect, contact us immediately with the corrected information.

We will make reasonable efforts to update an address when the order has not yet been finalized for shipment. Once a package has been handed to USPS, UPS, or FedEx, Outtacity may not be able to change the destination address.

Customers are responsible for providing accurate and complete shipping information. Delays, additional delivery attempts, returns to sender, or other complications caused by an incorrect or incomplete address may affect delivery.

6. Product or Quantity Changes

If you ordered the wrong product, color, style, or quantity, contact us immediately. We will review whether the requested modification can be made before the order enters fulfillment.

A requested replacement may depend on product availability and whether the order has already been processed. If the requested product is unavailable or the order cannot be modified, we will explain the available options.

7. Changes That Affect the Order Total

Some requested changes may alter the total amount of an order. For example, replacing a product with an item at a different price may require an adjustment to the amount paid.

If an approved change results in a higher or lower order total, our support team will provide information about the applicable adjustment before completing the change whenever possible.

8. Orders That Have Already Shipped

Once an order has been shipped, it is generally no longer possible to cancel or modify the shipment through our order-change process. At that stage, the package is already within the carrier's delivery network.

If you no longer want an item after it has shipped or after it has been delivered, please refer to our Return & Refund Policy for information about eligibility and the applicable return process.

9. Refunds for Approved Cancellations

When a cancellation is successfully approved before fulfillment, the applicable payment amount will be refunded according to the original transaction and payment processing procedures.

Outtacity does not charge a cancellation or restocking fee for an approved cancellation. Refunds are generally processed within 12 days after the cancellation has been approved and the applicable refund has been initiated.

10. Refund Processing Time

For an approved cancellation, Outtacity aims to process the applicable refund within 12 days. Once the refund has been issued, the time required for the funds to appear in your account may also depend on your payment provider or financial institution.

A refund may therefore be completed by Outtacity before it becomes visible on your statement. If you believe the applicable processing period has passed, please contact our support team so we can review the transaction.

11. Orders Paid Through PayPal

If your order was paid through PayPal, an approved cancellation refund will be returned through the applicable payment transaction. The timing of the funds appearing in your PayPal account may depend on PayPal's processing procedures.

Please ensure that the payment account information associated with your transaction remains accessible so that any approved refund can be properly received.

12. Duplicate Orders

If you accidentally place the same order more than once, contact us immediately and provide the order numbers involved. We will review the fulfillment status of each order and determine whether a duplicate order can still be canceled.

If one or more duplicate orders have already entered shipment, cancellation may no longer be available for those orders. In that situation, applicable return options may be available after delivery.

13. Incorrect Order Information

Customers should verify all information before submitting an order, including product selection, quantity, shipping address, and other checkout details.

If you identify an error after checkout, notify us immediately. We will make reasonable efforts to correct information when the order has not yet entered fulfillment, but we cannot guarantee that every requested change will be possible.

14. Order Processing and Shipping Timeline

Outtacity generally handles orders within 1 business day. Standard transit time is approximately 2–6 business days after the order has been processed. Orders placed before the applicable weekday cut-off may enter processing according to our normal fulfillment schedule.

Because fulfillment can begin quickly, cancellation and modification requests should not be delayed until the expected shipping date. The status of the order at the time we receive your request determines whether a change can still be made.

15. Cancellation Requests Outside Support Hours

Cancellation requests received outside our normal support hours will be reviewed when our support team becomes available. Since an order may continue through fulfillment while a request is waiting for review, we recommend contacting us as early as possible.

Our support hours are 8:00 AM – 7:00 PM EST, Monday through Saturday.

16. If We Cannot Fulfill a Requested Change

We will make reasonable efforts to accommodate an order-change request, but some changes may not be technically or operationally possible once an order has entered fulfillment.

If the requested change cannot be completed, we will explain the situation and, where applicable, direct you to the appropriate return or support process.

17. Returns After Shipment

If an order cannot be canceled because it has already shipped, you may still have return options depending on the condition of the item and the requirements of our Return & Refund Policy.

Outtacity provides a 60-day return window for eligible purchases. Returns must satisfy the applicable conditions described in the Return & Refund Policy before a refund can be approved.

18. No Restocking Fee

Outtacity does not charge a restocking fee for approved eligible returns or approved cancellations. Any refund remains subject to the applicable policy requirements and processing procedures.

19. What to Include in Your Support Request

To help us locate and review your order quickly, please include the following information when contacting support:

• Your order number.
• The name used when placing the order.
• The email address associated with the order.
• The specific cancellation or change you are requesting.
• Corrected information when requesting an update, such as a shipping address.
• Any additional information that may help us identify the requested change.

20. Order Change Confirmation

Please do not assume that an order has been canceled or changed simply because a request has been submitted. The request must be reviewed and confirmed by Outtacity.

If a cancellation or modification is successfully completed, our support team will provide confirmation. If the order has already progressed too far in the fulfillment process, we will explain that the requested action cannot be completed.

21. Contact Outtacity

For cancellation requests, order corrections, address changes, duplicate orders, or other order-related questions, please contact our customer support team.

22. Frequently Asked Questions

Can I cancel my order after placing it?

You may request cancellation immediately after placing your order. Whether the cancellation can be completed depends on the current processing and fulfillment status.

Can I change my shipping address?

Contact us as soon as you notice an address error. We may be able to update the address before shipment, but changes cannot be guaranteed once the package has entered the carrier network.

Can I change the product in my order?

Product changes may be possible before fulfillment begins. Availability and order status will determine whether the requested modification can be made.

Is there a cancellation fee?

No cancellation fee is charged for an approved cancellation.

How long does a cancellation refund take?

Approved cancellation refunds are generally processed within 12 days. Your payment provider may require additional time before the funds appear in your account.

What if my order has already shipped?

Once an order has shipped, it generally cannot be canceled through the order-change process. Please review the Return & Refund Policy for applicable options after delivery.