Contact Us
Last updated: September 2026
We’re here to help make your shopping experience with Outtacity simple, clear, and convenient. Whether you have a question about one of our bags, need assistance with an order, or want more information before making a purchase, our customer support team is ready to assist.
Please use the contact form below to send us your message. Providing accurate information will help our team understand your request and provide the most useful response.
Send Us a Message
Have a question or need assistance? Complete the form and tell us how we can help. We welcome questions about products, orders, shipping, returns, payments, and other matters related to your Outtacity shopping experience.
Contact Information
If you prefer to contact us directly, you can reach the Outtacity support team using the information below.
Customer Service
Monday – Saturday
8:00 AM – 7:00 PM (EST)
Outtacity
7 Hermitage Dr
Gales Ferry, CT 06335
United States
Product Questions
If you have questions about our Backpack Bags, Crossbody Bags, or Shoulder Bags, please include the product name or relevant product information in your message. This helps our support team understand exactly which item you are asking about.
- Questions about product details or available options
- Questions about a specific bag
- Help understanding product information
- General questions before placing an order
Order Support
If your inquiry concerns an existing order, please provide your order number and the email address associated with your purchase whenever possible. This allows us to identify the order and review the relevant information more efficiently.
| Request Type | Information to Include |
|---|---|
| Order Status | Your order number and the email address used during checkout. |
| Order Change | Your order number and a clear description of the requested change. |
| Shipping Issue | Your order number and details about the delivery concern. |
| Incorrect Item | Your order number, a description of the issue, and supporting photos when applicable. |
| Return Request | Your order number and the reason for requesting a return. |
Shipping & Delivery Questions
If you have a question about shipping or delivery, our team can help review the information associated with your order. Our standard shipping information is provided below for quick reference.
| Shipping Information | Details |
|---|---|
| Shipping Cost | Flat-rate shipping of $6.99. |
| Order Cut-Off | 5:00 PM EST, Monday – Friday. |
| Handling Time | 1 business day. |
| Transit Time | Approximately 2–6 business days. |
| Delivery Carriers | USPS, UPS, and FedEx. |
Returns & Refunds
If you need assistance with a return or refund, please contact us with your order information before taking further action. Our team can provide guidance based on the applicable Return & Refund Policy.
Outtacity provides a 60-day return window. There is no restocking fee, and approved refunds are generally processed within 12 days.
Payment Questions
Outtacity accepts PayPal as our payment method. If you experience an issue during checkout or have a question about payment, please use the contact form above and provide a clear description of the issue.
For your security, please do not send passwords, full payment card numbers, security codes, or other sensitive financial information through our contact form or by email.
How We Can Help
Tell Us What You Need
Use the contact form to describe your question or concern with as much relevant detail as possible.
We Review Your Request
Our support team will review the information you provide and determine the most appropriate way to assist.
Receive Assistance
We will respond with relevant information or guidance regarding your request.
We're Here to Help
Whether you are looking for more information about our bags, checking on an order, or need assistance after your purchase, Outtacity is here to provide customer support during our service hours.
Thank you for choosing Outtacity. We appreciate the opportunity to assist you and look forward to providing a smooth and dependable shopping experience.