Return & Refund Policy
Last updated: September 2026
At Outtacity, we want every order to be a positive shopping experience. If your purchase does not meet your expectations, our return and refund process is designed to provide a clear and straightforward way to request a return. Please review the information below to understand the eligibility requirements, return process, refund timing, and other important details.
1. Return Policy Overview
Outtacity accepts eligible return requests within 60 days from the date your order was delivered. This return period gives customers reasonable time to inspect their purchase and determine whether it is suitable for their needs.
Items submitted for return should be in their original condition and should not show signs of unnecessary use, washing, alteration, damage, or other conditions that prevent the item from being resold.
Before sending any item back, customers must contact our support team to request return instructions. Sending a package back without first contacting Outtacity may delay the review and processing of the return.
2. Return Eligibility
To qualify for a return, the following general conditions should be met:
- The return request is submitted within 60 days of the delivery date.
- The item is in its original condition and has not been unnecessarily worn, used, washed, altered, or damaged.
- The product remains in a condition suitable for inspection and resale, subject to any applicable product-specific requirements.
- The customer contacts Outtacity before sending the item back.
- The returned item corresponds to the order for which the return request was submitted.
We recommend keeping the original packaging, product materials, tags, labels, and other components associated with the order until you have decided whether you wish to keep the item.
3. 60-Day Return Window
Customers have up to 60 days from the date of delivery to request an eligible return. The delivery date is determined using the available shipment or carrier information associated with the order.
We encourage customers to inspect their purchase soon after delivery. If you determine that the item is not suitable for you, contact our customer support team within the applicable 60-day period.
| Return Information | Details |
|---|---|
| Return Request Period | Within 60 days from the delivery date |
| Item Condition | Original condition, with no unnecessary wear, use, washing, alteration, or damage |
| Return Authorization | Contact Outtacity before shipping an item back |
| Restocking Fee | No restocking fee |
| Refund Processing | Within 12 days after the return is approved and processed |
4. How to Request a Return
Starting a return is straightforward. Please contact Outtacity's customer support team before sending your package. This allows us to identify the order, confirm the return request, and provide the appropriate return instructions.
Contact Us
Email our support team at support@outtacity.com and provide your order number and the reason for your return.
Receive Instructions
Our team will review your request and provide the return instructions applicable to your order.
Send the Item
Carefully package the eligible item and return it according to the instructions provided by our support team.
5. Return Shipping
Customers should contact Outtacity before arranging a return shipment so that the appropriate return process can be confirmed.
Return shipping arrangements may depend on the reason for the return and the circumstances surrounding the order. If the return is related to an incorrect, damaged, or defective item, please contact our support team before shipping the product back so that the issue can be reviewed.
Customers should use suitable packaging when returning merchandise. Outtacity is not responsible for damage caused by inadequate packaging during a customer-arranged return shipment.
Please do not send returns to the business address listed below unless our support team specifically instructs you to do so. Return instructions may vary depending on the order and should be confirmed before shipment.
6. Condition of Returned Items
Returned products should be kept in the condition in which they were received. Customers should handle items carefully while deciding whether to keep them.
For bags such as Backpack Bags, Crossbody Bags, and Shoulder Bags, we recommend checking the item indoors and avoiding unnecessary use before deciding to return it.
A returned item may not qualify for a refund if it has been significantly used, washed, altered, damaged, stained, exposed to strong odors, or otherwise returned in a condition that differs materially from its delivered condition.
Any included tags, labels, protective materials, accessories, or original packaging should be retained whenever possible.
7. Returns for Damaged or Defective Items
If an item arrives damaged, defective, or materially different from what was ordered, please contact us as soon as possible after delivery.
To help us evaluate the issue, please provide your order number along with a clear description of the problem. Photographs showing the item and, where applicable, the packaging may also be helpful.
Do not discard a damaged item before contacting our support team. We may need additional information about the product and shipment to determine the appropriate resolution.
Received Something Wrong?
If your order arrives damaged, defective, or different from the item you purchased, contact Outtacity before returning it. Our team will review the circumstances and provide the appropriate next steps.
- Include your order number.
- Describe the issue clearly.
- Provide photographs when requested.
- Wait for return instructions before shipping the item.
8. Non-Returnable Conditions
A return request may be declined when an item does not meet the basic return requirements. Examples of conditions that may make an item ineligible include:
- The return request is submitted after the 60-day return period.
- The item has been substantially worn or used.
- The item has been washed, altered, modified, or repaired.
- The product has been damaged after delivery through customer use or improper handling.
- The returned product is missing important components or accessories supplied with the original order.
- The returned merchandise cannot reasonably be identified as belonging to the original order.
If a returned item does not satisfy the applicable requirements, we may contact the customer to explain the issue and determine what options, if any, are available.
9. Refund Policy
Once an eligible return has been received and reviewed, Outtacity will process the applicable refund according to the approved return determination.
Refunds are processed within 12 days after the return has been approved and is ready for refund processing. The time required for the refund to appear in the customer's account may also depend on the payment provider or financial institution.
Outtacity does not charge a restocking fee or refund processing fee for eligible returns.
| Refund Information | Details |
|---|---|
| Refund Processing Time | Within 12 days after the return is approved and processed |
| Restocking Fee | No fee |
| Refund Processing Fee | No fee |
| Refund Method | Returned through the original payment method, where applicable |
| Bank or Payment Provider Delay | Additional posting time may depend on the payment provider or financial institution |
10. Refund Amount
For an approved return, the applicable refund will be determined based on the eligible amount associated with the returned merchandise and the circumstances of the return.
Outtacity does not impose a restocking fee or refund processing fee on eligible returns. Any shipping-related amounts will be handled according to the circumstances of the original order and the applicable return arrangement.
Customers will receive refund information once the return has been reviewed and the refund has been initiated.
11. How Refunds Are Issued
Approved refunds are generally issued to the original payment method used for the purchase. This helps maintain a clear connection between the original transaction and the returned order.
After Outtacity completes the refund process, the time required for the funds to become visible in the customer's account may vary depending on the customer's bank, card issuer, payment provider, or other financial institution.
If you have received confirmation that a refund has been processed but cannot yet see the funds in your account, please allow additional time for your payment provider to complete its posting process.
12. Exchanges
If you would like a different item, size, color, or style, please contact our support team before returning the original product.
Exchange availability may depend on current inventory. If the requested replacement item is unavailable, an eligible return and refund may be offered instead, subject to the requirements of this policy.
Please do not send an item back as an exchange without first contacting Outtacity for instructions.
13. Order Issues & Incorrect Items
If you receive an item that is different from the product shown on your order confirmation, please contact us promptly so that we can review the discrepancy.
When contacting customer support, include your order number and provide details about the item received. Photographs may be requested when they are necessary to confirm the issue.
Our team will review the order information and determine the appropriate next step based on the circumstances.
14. Return Package Tracking
Customers should retain any tracking information associated with their return shipment until the return has been received and processed.
If you arrange return shipping independently, using a service that provides shipment tracking is recommended. Tracking information can help establish the movement and delivery of the returned package if a shipping issue occurs.
Outtacity cannot confirm receipt of a return until the package reaches the applicable return destination and is identified with the associated order information.
15. Return Review Process
When a returned item is received, it may be reviewed to verify that it corresponds to the original order and meets the applicable return requirements.
The review may consider the condition of the merchandise, the return request date, the reason for the return, and any other relevant order information.
Once the review is completed and the return is approved, the refund process will begin. Refunds are processed within 12 days after the approved return is ready for refund processing.
16. Return & Refund Communication
Outtacity may communicate with customers by email regarding return requests, return instructions, received merchandise, refund status, or additional information needed to complete the process.
Please make sure that the email address associated with your order is accessible. Customers should also check spam, junk, or promotional folders if an expected message does not appear in their primary inbox.
If additional information is required to evaluate a return, responding promptly can help prevent unnecessary delays in the review process.
17. Contact Outtacity
If you have questions about eligibility, returning an item, damaged merchandise, refund status, or another return-related matter, please contact our customer support team.
Monday – Saturday
Gales Ferry, CT 06335,
United States
18. Final Notes
Outtacity's return and refund process is intended to make eligible returns clear and manageable while ensuring that returned merchandise can be properly reviewed. Customers should always contact us before shipping an item back so that the correct return instructions can be provided.
The 60-day return period, no-fee return policy for eligible returns, and 12-day refund processing timeframe are intended to provide customers with straightforward expectations when requesting a return.
If you are uncertain whether your order qualifies for a return, please contact our support team before taking any action. We are happy to review the details of your order and explain the appropriate next steps.